raja97 Casino & Sportsbook Terms

We at raja97 operate an online entertainment platform available where local law permits. This page sets out the terms under which you access and use our service, including account opening, deposits, withdrawals, bonus conditions, and dispute resolution. Our terms apply to all users across supported jurisdictions in Southeast Asia.

Your use of raja97 means you accept these terms in full. We encourage you to read them carefully before opening an account. If any term is unclear, you may contact our support team for clarification before proceeding.

Account Opening & Verification

When you open an account with raja97, we require accurate personal information. We use this data to verify your identity, prevent fraud, and comply with local regulations. Our Know Your Customer (KYC) process asks for your full name, date of birth, address, and identification document.

We retain your KYC information securely and do not share it with third parties outside our compliance obligations. If your documents fail verification, we will notify you within our standard review window. You may resubmit corrected documents or contact our support team for guidance.

Deposits & Withdrawals

We at raja97 accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). Each payment method has its own processing time and limits. We do not charge deposit fees; any charges are set by your payment provider.

Withdrawal requests are reviewed within a standard processing window. We verify the requesting account matches the account that received the deposit. For withdrawals to bank accounts, we match the registered account holder name with the bank account. Withdrawals from Jakarta, Surabaya, Bandung, and Medan follow the same security checks.

We may delay a withdrawal if we detect unusual activity or if your account fails verification steps. In such cases, we will inform you of the reason and any further information we need. You may appeal a delayed withdrawal through our support channel.

Bonus Terms & Promotional Offers

We at raja97 occasionally offer welcome bonuses or promotional credits. Any bonus is subject to conditions we display at the time of offer. Bonuses are non-withdrawable; only winnings from bonus play may be withdrawn if all conditions are met.

Bonus funds expire if not used within the period we specify. We reserve the right to remove unused bonuses from your account. If you breach bonus conditions (such as attempting to withdraw bonus funds directly), we will forfeit the bonus and any associated winnings.

Prohibited Conduct

We do not permit account sharing, use of automated tools, collusion with other players, or any attempt to manipulate our games or odds. We monitor accounts for suspicious patterns and reserve the right to suspend or close any account we believe violates these rules. Prohibited conduct may result in forfeiture of funds.

We do not allow multiple accounts per person. If we discover duplicate accounts, we will close all but one and may retain funds in closed accounts pending review.

Jurisdiction Notice & Service Availability

Our services are available only in jurisdictions where online gaming and sportsbook services are permitted by local law. We do not offer our services in jurisdictions where such services are prohibited. Users are responsible for verifying that their access and use of raja97 comply with their own jurisdiction's law.

We reserve the right to restrict or close accounts from users in prohibited jurisdictions. If we close your account for this reason, we will return any remaining balance to your registered payment method within our standard processing window.

Dispute Resolution & Contact

If you have a dispute with us, we ask that you contact our support team first. We will investigate your claim and respond within a standard timeframe. If we cannot resolve the matter to your satisfaction, you may escalate the dispute through the process we outline in your account settings.

For urgent matters, you may reach us via the contact options provided in your account. We do not guarantee support availability outside business hours, and responses during holidays (such as Idul Fitri, Idul Adha, or Imlek) may be delayed.

Amendment of Terms

We reserve the right to amend these terms at any time. We will notify you of material changes by email or in-app notice at least 14 days before the new terms take effect. Your continued use of raja97 after the notice period means you accept the amended terms.